FAQ — JDAN Sport

🔥 Got Questions? We’ve Got Answers.

At JDAN Sport, we’re all about keeping it real and keeping you moving. Below are the answers to the questions we get hit with most. Still stuck? Slide into our DMs or email [email protected]—we’ll fix it faster than you can lace up your Hi-Tops.

PRODUCTS

1. How do I choose the right size?
Our shoes run true to size, but check the “Size Guide” on every product page for exact measurements. Pro tip: If you’re between sizes or planning to rock thick socks, size up.

2. Are JDAN shoes good for [running/gym/streetwear]?
Hell yes.

  • Hi-Tops/Low-Tops: Built for impact support—perfect for gym sessions or casual wear.

  • Performance Trainers: Lightweight + breathable = running heaven.

  • Sandals/Slides: Poolside chill or post-workout recovery.

3. How do I clean my JDAN gear?

  • Shoes: Wipe with a damp cloth; avoid tossing in the washer (trust us).

  • Activewear: Cold wash inside out + air dry to keep colors popping.

4. Are your products 100% authentic?
Always. We source directly from trusted manufacturers—no fakes, no middlemen.

ORDERS & DELIVERY

1. How long does shipping take?

  • Standard: 7-14 business days (Free on orders $100+).

  • Express: 3-5 business days ($19.99 flat rate).

2. Do you ship worldwide?
Yes! Except parts of Asia and remote areas. 

3. Can I change my delivery address after ordering?
Hit us up within 1 hour of placing your order at [email protected]. After that, we’ll try—but no promises.

4. Will I pay customs fees?
Orders outside the USA may face import taxes. We declare items at actual value to keep fees fair.

RETURNS & EXCHANGES

1. What’s your return policy?

  • 30 days to request a return.

  • Items must be unworn, in original packaging (tags attached).

  • Final Sale items (marked “FINAL SALE”) and customized gear can’t be returned.

2. How do I start a return/exchange?
Email [email protected] with:

  • Order #

  • Item details + reason

  • Request (refund/exchange)
    We’ll send a prepaid label if eligible.

3. How long do refunds take?
3-5 business days after we receive your return. Refunds go back to your original payment method (credit cards: 7-10 days).

ACCOUNT & PAYMENT

1. How do I reset my password?
Click “Forgot Password?” on the login page. We’ll email a reset link—check spam if it’s MIA.

2. What payment methods do you accept?

  • Credit/Debit Cards (Visa, Mastercard, Amex)

  • PayPal

3. Is my payment info secure?
Absolutely. We use SSL encryption—your data’s safer than a vault full of Yeezys.

4. Why was my order declined?
Double-check your billing address matches your card details. Still issues? Contact your bank—they might be blocking the charge.